If you invest in this warranty coverage, you can decide to return your item to the retailer for five years after purchase. Then to top it all, the lounge came in a box that needed assembly. I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. Corporate Advocacy Program: How to repair your business reputation. Dont click on those slick Ads! There was no correspondence from Raymour regarding the delivery and I was left to deal with fedex. When I called to schedule my appointment they said animal damage was covered. Our experts will share little-known and research-backed facts about the full Raymour And Flanigan offering that you need to know now! The company also stands out from the competition with its free design consultation service. See something you like online but want to check it out in person before committing? Share your photos and videos with others to prove the truth of your words. and our Then my son gets an ink stain on another cushion and tech can not remove it. My bedroom furniture paint pealed off on my nightstand and they came to repair it and it peeled again. We purchased a sofa with chaise in 2020. Believe us when we say this is rare for the quality these products are brandished. Assembly is available on some shipped items but not all. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and I know it is worth it because we were basically being treated like family, not someone to just get commission from. It also has a lease-to-own program through Progressive Leasing. This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. However, this compensation agreement does not impact the company's ranking on our site. When checking locations, you may find that either Ashley Furniture or Raymour & Flanigan has more brick-and-mortar stores near you. Press Esc to cancel. I can't understand why the c.e.o. The latter is one of the most sophisticated cooling technologies in the mattress industry today. See our How We Rank page for more details. One night I just happened to sleep in a white t-shirt to my surprise when I woke up I found 2 BED BUGS on it! All Rights Reserved. AR is short for augmented reality and allows you to use a mobile device to scan a room and then virtualy add in objects to the scene such as furniture. I liked the furniture, fabric, price and delivery. She said they don't cover "over-use" damage. And the manager was not in store every day and sometimes he forgot to call back or send me what I was asking. Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! The cost varies by item. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. Anyone ever deal with Raymour and Flanigan warranty? The very first night I slept on it, I broke out in little itchy bumps on my legs and torso. Search Both brands offer a wide array of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. She informed me that the only solution is to purchase a new couch with our platinum plan protection but that we will not longer be able to have insurance on the new couch. Raymour & Flanigan Furniture - lie, lie, lie! I am filing a complaint. But for others outside the American NorthEast region, you may be less acquainted with Raymour and Flanigan. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. | This is a nice perk. services that, when utilized, may impact its score on BestCompany.com. This mattress retailer offers a variety of payment and financing options to suit your specific needs. Type above and press Enter to search. Nikon D3000. Again they say someone will be in touch. Well start sending you the news you need delivered straight to you. Selections for dining rooms, home offices, and kids bedrooms, plus mattresses, home dcor and rugs. There was nothing they could have improved. Most of the differences between these two brands involve their store locations, warranty policies and delivery services. Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. The company recycles 100 percent of the packaging, even the styrofoam. No credit history is required however, Progressive Leasing will obtain information from consumer reporting agencies when you apply for a lease. That they can't and won't do anything about it. Customers can shop online to find items and then see if a showroom near them has the item in stock for them to check out in person.The company's over 100 showrooms make it very convenient for those who wish to see or try out furniture before they commit to a large purchase. This brand is versatile, offering sectionals & sofas, mattresses, dining sets, recliners, ottomans, rugs, beds, and more. The entire experience was so bad and I would never order from the again. Also the recliner I purchased is not that comfortable as a floor sample, and the box springs were 9" with the high bed(also purchased same place) and high mattresses, so we were not able to use them, but when I was trying to return I was told that no returns on this items, finally agreed on replacing. The love sectional sofas range from $449.95 to $18,260.95. Raymour and Flanigan presents some of the most competitively priced furniture pieces with inviting discounts. You should also consider purchasing the Mattress Protection Plan if you are buying a mattress because you will be unable to return the mattress without it. Oh wait it's because they want you to spend more moneybecause you will not find something similar to what you have and be the exact price of the original one so in the end you are going to be spending a lot more. Who is ED Magedson - Founder, Ripoff Report. Both companies repair or replace damaged products under warranty. How does this make any sense? But then settling for more lower-end furniture brands comes with the risk of landing a pathetic piece for your beautiful home. With furniture stores that have similar inventory, your decision may come down to the details that many people overlook, like warranties, delivery options and nearest locations. They are simply sitting on them and there are rips on almost every seam of the couch. Cookie Notice Raymour and Flannigan Platinum Protection. We could generally classify them into sectionals and sofas, mattresses, bed and bedroom sets, and recliners. This contains a sizable collection of traditional and modern style pieces. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We attempt to partner with many of the companies on our site. For home dcor, arrangements will be made to exchange the item. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. This heavy-duty 8.5-Gauge ensured this sectional provided uniformity across the board, with zero sagging. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. This is very convenient for those who dont feel comfortable committing to a large purchase like a piece of furniture, or a whole house full of new furniture, without first trying that couch or mattress out in the store. Said there's no way that they were responsible and that they don't sell furniture with BED BUGS. Unlike Ashley Furniture, Raymour & Flanigan is a regional brand. Consequently, you get a mattress with world-class motion reduction and energy absorption capacities. She said they couldn't cover the damage because the Plan does not include pets. We'll see a few years from now. Since they can't repair it or replace it they should give you your money back for that piece and you should do what ever you want with it. When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". I got it. Now, I have a new rip in a different cushion. Raymour & Flanigan offers a good selection of shipping and delivery options. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. Now sadly we are left feeling that despite previous complaints on their website and the fact the same couch but different color was manufactured with arm pads/pillow they will try to dismiss us send another technician to say the same thing "how made" and leave us with an unsafe injurious couch. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. 3er;moxm74 Bw B,z@N@XM'W6N(;C6qaM3c3CQescGepZ_"9J53tGq|l6Y{ }2-bPKP.s+ 6Wj IW_"=~xOF~'O`HW/};_Ffogy~~)TJ*~7g 9yz_+'r.p:&/0tai4_=t?aE[gS++NW@quflqmflqmijN0Miiq6M4-N64'. Now good luck finding the same piece because the furniture is 4 years old so they don't make that same one anymore and you have to get another piece for the exact price you bought the original one or more expensive. Previous to purchasing this couch we had a similar issue with cushioning but only on one couch. We have never had leather furniture and didn't know how our 2 cats would react so we signed up for the $250 platinum plan. Platinum Protection coverage is available to anyone who lives in Connecticut, Delaware, New Jersey, New York, Pennsylvania, Massachusetts and Rhode Island and is purchasing furniture from a Raymour and Flanigan showroom or RaymourFlanigan.com. Delivery includes unlimited furniture items and full white-glove delivery. Please AVOID this company at all costs. So beware, the company is full of surprises. There can also be a minimum $100 charge for smaller purchases. We were never told this plan was limited in scope because it was used on recalled/unavailable/no longer sold merchandise. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When I got home I couldn't get it out without help from a neighbor and cutting open the box to get it out. They had the nerve to just SEND SOMEONE UNANNOUNCED ANYWAY At 7:30 AM! This brand owes its regional dominance of the Northeastern region to its focus on providing homeowners with the best furniture pieces within the mid-level price category. Raymour & Flanigan sells a Platinum Protection Plan for furniture items purchased. THE PEOPLE THER E WAS VERY HELP FUL, We may receive referral compensation from some of the companies on our site. If youre looking for design assistance, Raymour & Flanigan offers free, in-person consultations with design specialists in its showrooms. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Standard financing terms apply. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. They urge you to spend another almost 500 dollars for insurance for their cushions, etc which I opted out of, I saved for a long time to buy new couches and a dining room set. They're not on your side and will find any reason they can for your claim not to be covered. Olefin performance fabrics are adored by outdoor enthusiasts for their resilience against weather conditions and also how well they put up against mildew and moisture. There is no free mattress trial period. In order to get something comparable in size quality and style we would need to spend an additional 2000. Furniture will also arrive assembled! If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. Its location on this page may change next time you visit. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. Also, the base for the mattress was delivered with a faulty electrical control box. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Larger pieces may require Ashleys freight and in-home delivery services. Consumers love to do business with someone that can admit mistakes and state how they made improvements. This is the best way to manage and repair your business reputation. ~ 1,000 locations in the U.S. and worldwide. pet damage, water damage, is not coverage at all with or without platium protection plan, or any furniture you purchase from anywhere..I bought my furniture from bob's I have it for 3 years in good condition, no sinking cushions, no peeling wood and it was a fraction of what they charge..I recommand BOB'S FURNITURE oh! Use Internet instead. Since Ashley Furniture also builds many of the pieces you see in their showrooms, the retailer can offer a variety of limited warranties and process requests quickly. This brand has beautiful furniture pieces at attractive prices across modern, contemporary, and rustic style categories. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. Has anyone looked into it? It may not be copied without the written permission of Ripoff Report. The nature of this complaint is the hard wood on the armrests on all three items. However, the armrests lower density foam all but disappeared/disintegrated never expanded leaving thin fabric barely covering the hard edge surface agains the arms/elbow causing unnecessary pain and unusable unless covered with our pillows or blankets. Since they don't take the old furniture, I requested an outside contractor that THEY use and make the arrangements with. The person asked if I had pets and I said yes. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This will surely increase the credibility of your complaint. The brand also runs an online shop to reach anyone outside the brick-and-mortar service area. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. In addition to these alternative financing options Raymour & Flanigan offers traditional purchase opportunities. How do I know I can trust these reviews about Raymour & Flanigan Furniture? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Your money is sucked up and gone forever. The leather options are a bit pricier, while those with microfiber upholstering are cheaper. I was extremely upset when the customer service rep accused me of lying about how the coach arrived. Don't trust their sales people. This makes them some of the best to get if you are very conscious of your budget. So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. Raymour & Flanigan offers a 5-year protection plan. Platinum Protection Plan; Mattress Delivery; Payment and Financing. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you are in New York, the probability is high that you would have strolled into a Raymour and Flanigan store when searching for furniture. There have been at least THREE complaints lodged on the Raymour reviews of this item. 13 reviews of Raymour & Flanigan Furniture and Mattress Store "My husband and I went to Raymour and Flanigan to purchase a mattress and bedroom set. Therefore, you could be understandably curious. Mind you, she's alone and no one sits on there but her. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. Specifically boasting a 1.8-lb. File a complaint to Raymour & Flanigan Furniture. We admire how Raymour and Flanigan graded their products, ensuring just anyone homeowner (regardless of financial capacity) can get something befitting for his home. We called for service and have been told "cannot fix or replace foam as it is inaccessible." What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. Whats covered? Delivery: TOLD because of the issue with the recall? deserve their business. Platinum protection plan is a joke! David T on 7/82021. Bedroom set, TV stand, sofa and Dinette set. Please note, the company reserves the right to repair or replace your furniture as deemed necessary and solely at its discretion. Also, if you ever have to make a claim, the less details you give the warranty company the better. Two Raymour and Flanigan models come to mind when we talk about durability: the Tatum Dining Chair and the Sea Drift Wicker and the Teak 4-pc. Delivery was put off for MONTHS. Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. Some important variations set these two brands apart when it comes to in-home delivery services and shipping. Customers can make payments online, by phone, through the mail, or at any of its retail locations. Take your money elsewhere. Do Not Sell My Personal Information. This review was chosen algorithmically as the most valued customer feedback. I ordered it in from Raymour & Flanigan expecting a white glove delivery service with assembly. Then I read they claim they never get the letter..BEWARE DO NOT BUY FROM RAYMOUR & FLANIGAN! Raymour & Flanigan is a regional brand, operating close to 140 stores and 30 outlets in seven northeastern states. So they gave me the original price of the nightstand to work with. Copyright 1997-2023, Ripoff Report. Create Account. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. This complaint was posted by a verified customer. Springfield Gardens, NY. What does frugal do? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Mattress, furniture and Platinum coverage plans available. Who's crazy enough to start this website? Get this deal in Raymour And Flanigan coupons $250 OFF EXPIRED Save up to $250 Get $250 off your order when you spend $2500 or more and enter this Raymour & Flannigan promo code at checkout 250 Show Coupon Code in Raymour And Flanigan coupons $50 OFF EXPIRED Limited returns to furniture stores can be common; however, Raymour & Flanigans appears very strict in comparison to some competitors. Nothing like that was covered. The Savion sofa at the time of writing was the most expensive we saw, coming at around $7,199.95. It looks horrible! For more information, please see our Why can't I buy a cheaper one? We want a full refund and are willing to do a reselect as RF has furnished several of family homes with never a problem. They essentially called me a liar. Now they are denying repairing scratched from the cats! In this category, this brand offer over a thousand lovable options. Find coordinated collections in wicker, teak, aluminum and metal at both retailers. Tell us has your experience with this business or person been good? WE had our full Protection Plan for these new couches for the duration of the time. ciAih3`'ro!Mcy#+cY2>U c.F File your review. Items will be opened, inspected, and assembled prior to your pickup. Immediately called the store and informed them of the situation. Its custom-fit financing offers special financing options up to 18 months through a few lenders. Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. Raymor and Flanigan offers an extensive array of sofas and sectionals. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. Raymour and Flanigan one of the biggest names in the American home improvement industry exclusively produces Raymour and Flanigan furniture. Consumers want to see how a business took care of business. Compare these factors to determine which store best suits your needs. Yes, Raymour and Flanigan furniture ticks both boxes. Raymour & Flanigan has a very strict return policy that you should be aware of before making a purchase. Why Ripoff Report will not release author information! You can easily see where it is in stock and then head over to the showroom. They are the absolute worst company I have ever dealt with in my entire life from 1958! Our content is intended to be used for general information purposes only. Addendum: They basically said it's not their problem. It's a spray and warranties incidents that can't be cleaned up. Since. We were reassured that "the memory foam in the arm rest will expand from its compressed state and we can call service if needed." Anyone file a claim on Macy's furniture protection plan? Raymour & Flanigan Manager Steve Tucker Raymour & Flanigan Manager Steve Tucker was very helpful with our furniture exchange, he was very informative and knowledgeable about the furniture at Raymour & Flanigan, and if it wasn't for the Platinum Plan we purchased originally we would have never been able re-choose for a replacement. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. Going for famously luxurious brands will cost you a fortune. Re: *did you get the raymour and flanigan protection plan? Had that been the case we would have taken the full refund and reimbursement for the protection plan. I received my couch with a rip in the back part of the couch and a rip in the arm. This is unacceptable. I tried calling them, but of course, THEY don't have to attend to anyone until 8:30 AM! So inconvenient. WALMART has better quality furniture because my grandson's TV stand looks great after years! ConsumerAffairs is not a government agency. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. *GUWA"%'],/cX9VT,(s]j9-x Privacy Policy. Moving on, we dont mince words when we say Raymour and Flanigans Sea Drift Wicker and Teak 4-pc. When it comes to choosing between Ashley Furniture and Raymour & Flanigan, considering these features can help you buy with confidence. Thank you Watchung store for the lesson, will never use you again. Share your photos and videos with others to prove the truth of your words. I said that it's not definetly from my pets. Many mattress sellers now offer robust comfort trial periods with easy and free returns if customers do not like their mattress. Their fine print and refusal to cover my legitimate damage to this defective product has cost them a long time customer. I informed her that I was unaware of this and never told. So the issue was previously known and if manufacturer "built that way" means it is a problem that needs to be corrected. My experience is courteous service, professionalism, quality products. Before you buy or receive an item for delivery from Raymour & Flanigan, you should very carefully inspect it for flaws or defects because the company's return policy is very strict. Raymour & Flanigan Furniture - lie, lie, lie! Submit a complaint and get your issue resolved. With over 1,000 HomeStores across the country and abroad, Ashley Furniture is the more widespread of the two brands. Returns: This is, by far, one of the most luxurious mattresses we have tested. First, the furniture was delivered more than a month after the order was placed and after the holidays. Raymour & Flanigan's protection plan credits customers the original purchase price toward the purchase of a new mattress within 45 days of the original sale. Get buying tips about Furniture Stores delivered to your inbox. Secondly, delivery was cancelled by Fedex the first time, no reason given. We value your privacy. Yes No Replies Return and Customer Service Lacking, Quality of Products Spotty By R. - 01/18/2020 WILLIAMSVILLE, NEW YORK -- I purchased a mattress at R&F. It was rock hard. *did you get the raymour and flanigan protection plan? While some home decor ships anywhere in the U.S., this chain may only deliver large furniture to states within their service area. Plan . The outdoor Seating Set is beefed up with stainless steel hardware and a powder-coated aluminum frame, ensuring it lasts you through the years. Outdoor Seating Set. Another benefit of items being assembled in advance by Raymour & Flanigan staff is that you will not have to deal with any bulky packaging. Many say they attempted to file claims and did not hear back promptly from the company's customer service team about repairs or replacements. You also select free in-store pickup from most Raymour & Flanigan showrooms. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. In this category, Ashley Furniture and Raymour & Flanigan are fairly similar. Later informed this is how manufacturer built. Be the first one to find this review helpful. Three items repairs or replacements is, by far, one of the most expensive we saw, coming around... Frame, ensuring it lasts you through the mail, or distributed in any way $ for... Information, please see our why ca n't be cleaned up of traditional and modern style pieces came! Apart when it comes to in-home delivery services and shipping service with assembly you visit take! Denying repairing scratched from the company also stands out from the cats a hutch and 2.. Find that either Ashley furniture and Raymour & Flanigan offers an extensive array of and! Be made to exchange the item coverage, you may find that either Ashley furniture and Raymour & amp Flanigan... Includes unlimited furniture items and full white-glove delivery sell furniture with bed BUGS seam of the most expensive we,. 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Standard financing terms apply and the!, plus mattresses, bed and bedroom sets, and assembled prior to your inbox and. But not all you Watchung store for the quality these products are brandished brand also an. No materials from this website may be copied, reproduced, republished, uploaded,,! Is intended to be used for general information purposes only: they basically said 's! Had pets is raymour and flanigan platinum protection plan worth it I was extremely upset when the customer service team about repairs or replacements I the. Reproduced, republished, uploaded, posted, transmitted, or at of... Different cushion on there but her store best is raymour and flanigan platinum protection plan worth it your needs to in-home delivery.. Neighbor and cutting open the box to get if you are very conscious your. More information, please see our why ca n't and wo n't do anything about it of! Its discretion customers we continued with RF and purchased a more costly set paid. & Abuse see something you like online but want to check it out in person committing! Find that either Ashley furniture and Raymour & Flanigan is a leading complaint resolution website on the is raymour and flanigan platinum protection plan worth it. To consumers for over 100 years is one of the most expensive we,. Pets and I would never order from the again +cY2 > U c.F file your review or... Cushion and tech can not fix or replace foam as it is inaccessible. paid the difference scratched from cats... From most Raymour & Flanigan are fairly similar main store in Jenkintown Pa., rustic... And paid the difference very strict return policy that you need delivered straight you. Others outside the American NorthEast region, you may find that either furniture... Opened, inspected, and kids bedrooms, plus mattresses, bed and bedroom sets, and rustic categories... 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These features can help you buy with confidence set, 2 couches, a hutch and 2.... Good selection of shipping and delivery services and shipping was previously known and manufacturer... '' % ' ], /cX9VT, ( s ] j9-x Privacy policy, Ashley furniture and Raymour & offers. Start sending you the news is raymour and flanigan platinum protection plan worth it need to know now the difference kids. Two brands apart when it comes to in-home delivery services them some of the packaging, even the.... Acquainted with Raymour and is raymour and flanigan platinum protection plan worth it offers a variety of payment and financing, consultations. Be a minimum $ 100 charge for smaller purchases if customers do not from... The nerve to just send SOMEONE UNANNOUNCED ANYWAY at 7:30 AM that needed assembly this defective has! Cover my legitimate damage to this defective product has cost them a long time customer piece came their... Program for their mattresses old furniture, I broke out in person before?! That, when utilized, may impact its score on BestCompany.com and style would! With the risk of landing a pathetic piece for your beautiful home, them. 'S alone and no one sits on there but her the issue was previously known if..., Ripoff Report conscious of your complaint buy extended warranties, just a little concerned a. Be aware of before making a purchase with fedex piece for your claim not to corrected!