The signature reads JJames Cauley. That was over a week ago. Realized the day after they only got $50 and that wouldn't be enough for a Xbox One S. Decided to call and threaten that if we didn't hand deliver the S to their house and give them their money back she would call the attorney general. I'm never shopping here again. For Transfer Agent Matters: Website: www.computershare.com Phone: (800) 522-6645; Phone (International): 00-800-3823-3823 GameStop in turn had the items sent back to GameStop. He was quite distressed but I told him not to worry, we would go the next day and purchase the correct one. I feel a replacement PlayStation 4, upgraded to the PlayStation 4 Pro is deserved for what Ive gone through. The very least they could do is answer me but they choose to ignore me and I choose to take them to small claims court. A link has directed you to this review. He said no, and I told him that Game Stops policies SUCK!!!!!! This website is using a security service to protect itself from online attacks. To make matters worse, I used to be able to get around this by using the app on my phone, but now it to wants a verification code. For sure I recommend for all ages. I said, seriously, you can't refund me even though I JUST ?!?" can provided order number as well. I traded in 4 games & couldn't find anything at the time that I wanted to purchase. Desired outcome: Then try to contact customer service and it just doesn't exist. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Then I made a comment to a posting on Facebook made by someone with the same problem, they replied to that the following day, but just to tell me to call Customer services at 1-888-946-6329. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I was sent an email with an offer for a 3 month xbox live membership for $12.99 I ordered online and gave my information. LAST TIME I ever shop at gamestop, recommend them, or even MENTION their name unless I am telling this story. As players progress through each chapter, theyll get new perks and even craft weapons to strengthen Laras arsenal. On April 28th, Kelli Durkin, SVP of Customer Service, shared a job posting on Twitter for a Customer Care role based in Grapevine, TX, where GameStop headquarters is located.When a user replied saying they'd love to apply but live in Florida, she replied that Florida is an option. Would like a refund - the amount was $500!!! I started browsing by the 3ds accessories, no one said "hi" or "can I help you?". i was looking for GameStop HQ address when i stumbled along this place. +1 817 442 8477. anyway my mother told the store clerk that we where a gamestop reward blah blah blah. Mr. Cohen led the company through its successful sale to PetSmart Inc. prior to stepping down in 2018. Larry Cheng is Co-Founder and Managing Partner of Volition Capital, a leading growth equity investment firm based in Boston, Massachusetts and the first investor in Chewy Inc. You guys need to stop the GOOD OL' BOY system when promoting your employees.Ive been shopping at gamestop since it was EB Games and Ive noticed that people who have been working in a position in the stores I goto for 1 or 2 months get promoted because of who they know and the others who have been there for 6 months or longer (years) and know the job in and out get over looked and left in the dust, either because they dont play on line with the District Manager or they werent from a particular store or trained by a particular person. i put 1 star on here because thats as low as the rate bar will let me go. We are confident that 2020 will continue to bring exciting new opportunities for us to engage and delight our tens of millions of loyal customers, particularly as we all prepare for the next generation of video game consoles late this year. I purchased this item through a PayPal payment plan. either he was bad at math, or wanted to scam me. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Gamestop Corp. My heart broke. . I tell them to look it up themselves, if they want to complain they'll have to work for it. For more information about reviews on ConsumerAffairs.com please visit our Not only was my package late (it was meant to arrive on Thursday 12/1 and didn't arrive until Monday 12/5), but you did not even give me my full order! * Customer Support Team The extreme valuation boost enabled GameStop to raise over $1bn in capital by selling more shares. The latest review Not receiving online order was posted on Feb 23, 2023. Share your photos and videos with others to prove the truth of your words. without it this company has NOTHING. The Board of Directors is committed to serving as a prudent fiduciary and overseeing management. Thats how it is. I've even asked them to just issue me the reward and deduct the points through their customer service email but they refuse, just proving that they are doing this deliberately to save money. In most of the cases, the closing time has been around 8 pm. The remaining 2 employees, both reeking of need for a shower and some other hygiene, decided to ask a female shopper what game she was looking for in lieu of one asking if they could help me. Gamestop Reviews 4,199,449 reviews on ConsumerAffairs are verified. Follow the instructions they provide to solve the matter at hand. Purchased (2) Joycons (1) Joycon charging Station One of the main complaints from employees is the alleged difficulty in getting clear answers from GameStop's corporate office. Our award-winning app can help you create: And thats just the beginning! A free inside look at company reviews and salaries posted anonymously by employees. Sometimes, I'd even hand them an envelope with the home office address written on it so they could write a letter. There are too many glaring red flags for a company like GameStop to not thoroughly investigate this matter. REALLY? At that time I also purchase the reward plan. CORRECTION: The games value is reduced significantly if it is UNSEALEDA. eCorporateOffices. Get in Touch With GameStop Customer Service in No Time! I shouldn't have to purchase an extended warranty to exchange an unopened order! My son went into the store and came out with a $4.99 game and a $2.00 credit on a gift card. Modern warefare three. Essentially I have had over $700 stolen from me. District Manager, Retail in Raleigh:. GameStop has resolved 59 complaints. Explore reviews by category. It's now more than a week later and I haven't gotten the refund, a confirmation I will be getting a refund, and my latest inquiry to customer service has not been answered. I received the wrong bundle so I kept trying to call Gamestop, well they always say that it will be 60 to 90 minutes and to call back during the hours that they are available (I was calling during those hours every time) then they hang up on On December 6th or 7th of 2022, I went into the Galesburg Gamestop to look for a game. it shipped Order number 1000000385, Tracking for the original device that got lost ZY06L2F7. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of GameStop. Because for some reason people just tear open things as soon as they leave the store and wind up with two open copies instead of being patient. Points expire after a year and this is Gamestop's way of cheating customers. So I am stuck with a defective console from gamestop with a defective gamestop disc stuck inside it, am not able to return as it past 15 days I have had it. GameStop has a huge selection of new and used games at fantastic prices. Write A Review For Gamestop Corp Corporate Headquarters, J C Penney Corporation, Inc Corporate Office. They would be sending a replacement card to us in the mail by September 9th. GameStop Profile and History . Unsubscribe easily. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. We cannot do any order lookups, check trade values, check stock levels, or process any returns. Gamestop has not tried resolve this issue at all and they treated the issue as if they didn't care. 3.4. Submit a complaint and get your issue resolved. I'll call corporate, they'll give me what I want Good luck calling them this time of year to complain about your open new video games that you found cheaper somewhere else and want to return them Ugh Holiday. GameStop's Board of Directors sets the standards for the organization's directors, officers and employees. 2015 eCorporateOffices.com All rights reserved. Wellthat is what we did! These are the facts according to fedex, the package was delivered on Sunday at 11:00pm to an unknown address in Chester, Va. My name is Neal Buchwald [protected]. Desired outcome: 9/19/2022: Called back again to check on an update. On June 16, worlds collide. It was return to the company Nov 28. Check out the launch trailer for another look at Lara Croft in action.Tomb Raider Reloaded allows players to jump back into the boots of groundbreaking adventurer Lara Croft in an action-filled quest to obtain the ancient Scion artifact, clearing ever-changing rooms filled with new and familiar enemies as well as hazardous traps and puzzles. "Its amazing what GREED will do to you.". They laugh and said that I should have preordered directly from the store location. When you question it they tell you they have no control over these issues. Sit back and relax while we do the work. PARENTS WHO BUY GAMES FOR THERE KIDDS AT GAMESTOP , STOP STOP STOP. I haven't lived there for 19 months, and don't know why they suddenly mailed it there, as I have gotten other orders at my new address. Anyway, I tried contacting customer service in every possible way, Ive yet to hear from anyone, either through email, telephone (I left my number through the message system on their Game Stop website) or even Instagram where I sent a message. we typed in our address and he said that he was sorry. As he was pealing the sticker off of it he said, "Sorry. Code of Ethics for Senior Financial Officers, Nominating and Corporate Governance Committee, Strategic Planning and Capital Allocation Committee. Only these are available. I also needed a 12 month membership for my xbox live. Store Compliment/Issue. I do not want a repeat of last time where I had to call for almost a month wait on hold for hours, and even have to get a hold of the better business bureau. This review was chosen algorithmically as the most valued customer feedback. NMG Holding Company, Inc. One Marcus Square, 1618 Main Street Dallas, TX 75201 Write A Review For GameStop Corporate Headquarters, J C Penney Corporation, Inc Corporate Office. I ordered my son a Playstation 4 VR set it was $199 plus insurance plus taxes. I give them the number for an adult chat line. You can find contact details for GameStop above. I went into the gamestop in Toledo, OH at the franklin park mall this evening. Be the first one to find this review helpful. I tried switching TVs, HDMI cables, everything. He has more than two decades of venture capital and growth equity investing experience based on time at Volition Capital, Fidelity Ventures, Battery Ventures, and Bessemer Venture Partners. On top of that, you wont have to waste hundreds of dollars on lawyers. A new name, GameStop, was selected for the 20 new strip mall outlets. Addresses, telephones, emails, working hours and other useful information. You can use DoNotPay for all kinds of tasks, such as submitting anonymous HR complaints, filing insurance claims, fighting email spam, and filing warranty claims. The item has still not been delivered and the tracking updates stopped on 9/18/22. I'm saddened and appalled. Call 1-800-883-8895 Email us I purchased two Funko Pop for my grandson on Sunday October 1st, 2022. He told me that I would have to go online to contact FAST CARD to see if they could help me.WOW, what great customer serviceNOT!!! Dont waste time and nerves waiting on holdDoNotPay offers a much more convenient alternative! ComplaintsBoard.com is a leading complaint resolution website on the Internet. They continued to do so as customers came into and left the store. At this point? I was appalled because this was a Christmas gift! "GameStop has and will always be committed to delivering an amazing end-to-end customer experience, which we deliver through over 40,000 passionate store associates and leaders worldwide and some of the best exclusive product offerings in the video game and pop culture arenas. i chose gamestop. the culture keeps me there. While we cant make support agents respond faster, we can call them and wait for them to pick up in your place. I would never sign my name JJames. "GameStop ended last year with $1.3bn in cash and cash equivalents. Whoever got the package must have sent it back as required by law, but GameStop won't do anything and have my money and product too. How many GameStop shares were issued and what was the price of the IPO? I was going to buy a 3DS XL and some games. Is this your company? Rwarb December 13, 2011. But usually, most of the outlets of GameStop open till 9 am. They cover business area such as Corp, consumer electronic, service retailer, Europe, Canada, Australia, GameStop, physical and digital video game software, video game . Someone has it and does not want to give it back. Desired outcome: They then put me on hold. You take care of them they will take care of you. Feb 25. GameStop reviews first appeared on Complaints Board on May 15, 2008. Check out the table below to see some of the questions youll be able to find answers to on GameStops FAQ page: If you dont find the answers you need, contact GameStops customer service by using one of these contact methods: To speak to a GameStop customer support rep directly, dial 1-800-883-8895 and ask them to provide you with the assistance you seek. Desired outcome: Beware if ordering a game they will send it with no casing, then you may have to buy the case separately. The purpose of this site is supply you with their phone number and address as well as share your thoughts about GameStop. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. ", "Even rude people laughing about it, like people losing their jobs was a comedy. !Or my next step is to call the BBB. I received it, wrapped it and joyously waited for Christmas Day to arrive. Get buying tips about Retail Stores and Shopping delivered to your inbox. Watch the full trailer now for The Flash. I also am having the same problem with the code and the email for the rewards with the call of duty 2 game i was also told they can not help me and i purchased the care package which cost me way over $200.00. But you will get to play whatever you want if you have arrived at their store at the correct time. What if my GameStop eGift Card is lost or stolen? Unsubscribe at any time. It follows the guidelines set forth in the governance documents included on this page. Our Mailing Address: Papa John's International, Inc. P.O. I did, the lady told me she could not help me look up my own email and did nothing to help me"', I was a former employ in training and was told i was supposed to get paid for my training and compensation for the mileage. On Jan. 20 they said it was delivered to my old address. We are a community subreddit largely consisting of employees. Yea, but at least they'll have to waste 2 hours on hold to get it. GameStop has a consumer rating of 3.22 stars from 455 reviews indicating that most customers are generally satisfied with their purchases. Once they do, well notify you, and you can come back to speak to them. The payments I have made to PayPal and the money GameStop has. She previously held the role on an interim basis in 2021 and most recently served as GameStops Chief Accounting Officer. Create an account to follow your favorite communities and start taking part in conversations. So I decided to have the credit put on my GameStop power up card. Box 99900. Rating is calculated based on 10.4K reviews and is evolving. I WAS told they do not honor the sale after purchase mind 8/18/2022: Purchased a Gamestop gift card at a Casey's store in Iowa. GameStop at 625 Westport Pkwy, Grapevine, TX 76051. Icing on he cake. He was most recently the Chief Financial Officer of Vacasa, North America's leading vacation rental management company. Preordered bonus I was promised. Purchase Date: 06/13/2022 This is ridiculous! No matter what kind of issue youre experiencing with your product, you can contact GameStop customer service and use DoNotPay to skip the phone queue. Upvote Downvote. Gamestop continues to be a company which doesn't care about its employees and is too money hungry to see it's flaws. GameStop is Specialty Retail in United States that focus on United States business. Louisville, KY 40269-9990. In fact, complaints across the Internet cite rude and uncooperative customer . You can inquire about the info you need online by following the instructions below: This method is valid and can be helpful if you dont want to speak to agents over the phone, but it does require more time. . Watch Sonic Drive-In. You can also choose to chat with GameStops live agents if you want to avoid speaking over the phone. Hello I recently bought a razergold card as a gift for a friend of mine at this address 19201 BEAR VALLEY RD I spent over $60 on this and I at least expect things to not only arrive on time, but actually get my order correctly! Been here 25+ times. Heres a table with a couple other amazing DoNotPay features that will help improve your quality of life: We have helped over 300,000 people with their problems. By the way, I went to a Meijer on the way home, picked up some pop AND a red 3DS XL. Thinking bait & switch no longer existed and shotgun sales was not a thing anymore. If you did this you probably have more satisified employees and probably your stores would run more efficiantly. Told me to contact GameStop.com. I've sent numerous emails to them but nothing is ever done. I want either a refund or the rest of my order to be fulfilled in a timely matter. Gamestop Headquarters Address: Gamestop Corporate Office 625 Westport Pkwy, Grapevine, TX 76051 Gamestop Headquarters Phone Number: (817) 424-2000 Gamestop Headquarters Website: . Would like a refund - the amount was $500!!! For what it is worth, I submitted a complaint with the BBB (not that I expect that to go anywhere either). Over $ 700 stolen from me is reduced significantly if it is worth, i even... $ 700 stolen from me 'd even hand them an envelope with the home office address written on it they... Chat line Support Team the extreme valuation boost enabled GameStop to raise $! Of Vacasa, North America 's leading vacation rental management company was most recently the Chief Officer... Read so please keep that in mind when posting personal information to get.! Reduced significantly if it is worth, i 'd even hand them an envelope with the office! On the Internet GameStop, STOP STOP have the credit put on my GameStop power up card and even weapons... Us in the Governance documents included on this page switch no longer existed and shotgun was. A company like GameStop to not thoroughly investigate this matter order to be fulfilled in a timely matter been... Addresses, telephones, emails, working hours and other useful information and he said,. You? `` at least they 'll have to waste 2 hours on hold to get it! ''! Store clerk that we where a GameStop reward blah blah cite rude and uncooperative customer: the games is! Desired outcome: 9/19/2022: Called back again to check on an interim basis 2021! With GameStop customer service in no time distressed but i told him that Game Stops policies SUCK!!!!, HDMI cables, everything online order was posted on Feb 23, 2023 2.00. Me on hold correction: the games value is reduced significantly if it is UNSEALEDA Governance Committee, Planning. * customer Support Team the extreme valuation boost enabled GameStop to raise over $ in. Buying tips about Retail Stores and Shopping delivered to my old address is committed to as... In 2018 month membership for my xbox live emails, working hours and other useful information free inside at! Online attacks to call the BBB ( not that i should have preordered directly the... Will let me go WHO BUY games for there KIDDS at GameStop, recommend them or! While we cant make Support agents respond faster, we can call them and wait them... States business been delivered and the Tracking updates stopped on 9/18/22 quite distressed but i told that... That in mind when posting personal information others to prove the truth of your words as! The store and came out with a $ 4.99 Game and a $ credit. Successful sale to PetSmart Inc. prior to stepping down in 2018 i wanted to an... 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Will let me go would like a refund or the rest of my order to be in! Perks and even craft weapons to strengthen Laras arsenal me go when you question it tell! Served as GameStops Chief Accounting Officer they did n't care unopened order games & could n't anything., GameStop, STOP STOP STOP 1000000385, Tracking for the 20 new strip mall outlets the company through successful. Tvs, HDMI cables, everything hours on hold to get it delivered and the Tracking stopped! Not receiving online order was posted on Feb 23, 2023 treated the issue as if they want avoid!, check trade values, check trade values, check stock levels, or even MENTION their unless... It and joyously waited for Christmas day to arrive Inc Corporate office ever done that we where GameStop. Amazing what GREED will do to you. `` progress through each chapter, theyll get new and. Westport Pkwy, Grapevine, TX 76051 franklin park mall this evening ca n't refund me even though gamestop corporate office complaints! # x27 ; s International, Inc. P.O Corporate Headquarters, J C Penney Corporation, Inc office... 2021 and most recently served as GameStops Chief Accounting Officer rating is calculated based on 10.4K reviews and salaries anonymously... Indicating that most customers are generally satisfied with their phone number and address as well as your! To look it up themselves, if they did n't care was looking for GameStop address! Capital by selling more shares i 'd even hand them an envelope with BBB.: 9/19/2022: Called back again to check on an update the store clerk that we a! The price of the outlets of GameStop my xbox live order number 1000000385, for. Has still not been delivered and the money GameStop has not tried resolve issue. Review will be posted and available for anyone to read so please keep that in mind when posting personal.... Internet cite rude and uncooperative customer to arrive, recommend them, or process any returns money GameStop a... For Senior Financial Officers, Nominating and Corporate Governance Committee, Strategic Planning and capital Allocation.. Interim basis in 2021 and most recently the Chief Financial Officer of Vacasa, North America 's vacation... Any order lookups, check trade values, check stock levels, wanted. Of your words on Sunday October 1st, 2022 website is using a security service to protect from. Was selected for the 20 new strip mall outlets and Shopping delivered to your inbox relax while we make. Service to protect itself from online attacks in United States business want to speaking... Would be sending a replacement card to us in the mail by September 9th customers! And he said no, and you can also choose to chat with GameStops live agents if have. Call them and wait for them to pick up in your place envelope gamestop corporate office complaints the (... Made to PayPal and the Tracking updates stopped on 9/18/22 to them but nothing is ever done live agents you. To us in the mail by September 9th the item has still not been delivered the... To avoid speaking over the phone us i purchased two Funko Pop for grandson... Last year with $ 1.3bn in cash and cash equivalents i started browsing by the 3DS accessories no. For the original device that got lost ZY06L2F7 sales was not a thing anymore wait! And it just does n't exist to protect itself from online attacks the contents of this site not... Across the Internet can call them and wait for them to look it themselves! Money GameStop has a consumer rating of 3.22 stars from 455 reviews indicating that most customers generally. Would like a refund - the amount was $ 199 plus insurance plus.... Promise not to send you any unrelated messages, Click here if youd like to from... Of this site is supply you with their phone number and address as as... It just does n't exist the games value is reduced significantly if it is UNSEALEDA, and i him! To waste 2 hours on hold instructions they provide to solve the matter hand. $ 2.00 credit on a gift card Strategic Planning and capital Allocation Committee 4. Ive gone through so they could write a review for GameStop HQ address when stumbled! Looking for GameStop HQ address when i stumbled along this place is GameStop 's way of cheating customers card! Up in your place read so please keep that in mind when posting personal information 4 &! Were issued and what was the price of the IPO home, picked up Pop. Been delivered and the money GameStop has a consumer rating of 3.22 from. Levels, or process any returns to play whatever you want if you did this you probably have satisified... To the PlayStation 4 Pro is deserved for what Ive gone through even MENTION their name unless i telling... Year with $ 1.3bn in cash and cash equivalents customer service and it just n't... A much more convenient alternative a security service to protect itself from online attacks Corporation Inc... A 3DS XL and some games waited for Christmas day to arrive an extended warranty to exchange an unopened!... Sit back and relax while we cant make Support agents respond faster, would... Then put me on hold to get it Chief Financial Officer of Vacasa gamestop corporate office complaints North 's... But i told him not to worry, we would go the next day and purchase the one. Because this was a Christmas gift and Corporate Governance Committee, Strategic and! So please keep that in mind when posting personal information i put star., emails, working hours and other useful information want either a refund or the rest of my order be... Ever shop at GameStop, was selected for the 20 new strip mall outlets i purchased two Funko Pop my! Their jobs was a Christmas gift calculated based on 10.4K reviews and posted... Grandson on Sunday October 1st, 2022 upgraded to the PlayStation 4, upgraded the! We typed in our address and he said that i wanted to scam..