PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Check the settings on important communication channels. ^Whitney, Hello! The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. It never hurts to plan ahead for a customer service call. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Please help! Read on for details. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". 5. We will debit All rights reserved. Go to the Outage Refunds product on DoNotPay. Furthermore, the issue is also reflected on the Down Detector platform: However, many Optimum internet users are experiencing a massive outage that started several hours ago. $180. Please help! Let's get started today. Please feel free to DM the full name and address associated with the account in order to look into this further for you. This article includes: Ways to check for large-scale outages across Optimum's network. Weve been dealing with rude people left and right and cannot get this resolved. You can call the Optimum Customer Care department at 1-888-705-7171. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Please don't call "support numbers" posted below most probably it's a scam. ^Whitney. They only let their customers know about half an hour ago. @optimum let's break up. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. I am terribly sorry to hear that you are without service at this time. 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If you have any tips or frustrations you wish to share, please leave a message in the comments section! Invalid Optimum ID, please complete all fields. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Were aware of an issue with logging into apps using an Optimum ID and password. So, they are currently unable to use the companys internet services (1, 2, 3). Select your internet provider and enter your account number. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. However, not all browsers allow you to take advantage of all the new features. Frustrations? If you havent created an account, this is a good place to start. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Latest outage, problems and issue reports in social media. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Reports in last 20 minutes. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Weve been dealing with rude people left and right and cannot get this resolved. Wait 30 seconds Hi there! User reports indicate no current problems at Optimum / Cablevision. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. This will resolve most issues if you're simply in an area with poor coverage. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. 5,000. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. Optimum plans, pricing and speeds may vary slightly from one market to another. Everything is down - 38 %. Today they made her cry and this weekend we cut the cord! At the moment, we haven't detected any problems at Optimum. This ones easy: for 24/7 technical support, call the number for your region. Are you currently in need of any assistance? 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. The outage in Optimum internet service appears to primarily affect New York City. In addition to paying in person, Optimum offers a few ways you can pay for your service. Useful comments include a description of the problem, city and postal code. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. ^Whitney, Hello Raemond! @OptimumHelp You aren't here to help. Problems in the last 24 hours in East Bank, West Virginia. Check optimum.net to see if there is an outage in your area that may be affecting your service. Optimum has been having an outage since midnight that is effecting most of the tri-state. 5 days without internet and the issue is still NOT resolved. However, they didnt provide any ETA for the fix. It is common for some problems to be reported throughout the day. Cindy Culwell (@cindy_culwell) reported 5 hours ago. CDC: https://emergency.cdc.gov/. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Find out what is going on. All good -- a heads up before service drops would be nice, though, when it is scheduled. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. 866-347-4784. Business. Source. More specifically, they are unable to login using their credentials. Are you currently in need of any assistance? We are always here to help! It is not you, it is me. If it's a cordless phone, is it fully charged? This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Try visiting the following official links: Hello Marc! Check that all the lights indicate you're getting internet fed into your router. The following are the most recent problems reported by Optimum users through our website. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Please let us know what issue you are experiencing with Optimum: Thank you for the report! Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. Is the telephone cord properly connected to the jack? 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Service that isnt worth a shit 99.9% of the time. Add your e-signature to verify that all of the information is truthful and accurate. Optimum / Cablevision outages reported in the last 24 hours. Optimum offers a video that walks you through how to do all of those things. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. If no outage is shown, trytroubleshootingthe issue. 2,000. Realtime status of outages and problems with service providers. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. You did everything to make her day miserable. The local store will gladly add to your account but isnt allowed to cancel anything in person. We humbly offer this checklist of things to have ready before you dial. Cable & internet went down here a little before 8am. All good -- a heads up before service drops would be nice, though, when it is scheduled. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Latest outage, problems and issue reports in social media. Optimum equipment. They only let their customers know about half an hour ago. There are usually signs that help you figure out what's going on. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Howie Levit 10 months ago. I've tried to make her switch for years but you finally convinced her. Optimum.net is compatible with a wide range of browsers. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. Skip to main content. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. You can pay your Optimum bill in person at an Optimum store or payment center. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Want to know more about us? According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. My 70+ year old mother has been a loyal @optimum customer forever. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Optimum has been having an outage since midnight that is effecting most of the tri-state. ^Mark They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Is Google Drive Downor Is It Just You? Or you can save yourself some time by calling the direct sales line for your region during those same hours. Sit back and relax while we do the work. A customer service number and gently break the news outages and problems with service providers there an! 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