Did we mention it's free? Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. 100% of total price - No refund. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). I am writing to you today from my home, rather than the Viking office. Now West wants to unravel the companys future cruise credit offer. That's the letter I couldn't find. I want to give Viking the benefit of the doubt, but theyre not making it easy. Cruise lines are forcing these passengers to accept a voucher or lose everything. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. Medial Marijuana Recommendations. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Wheres my airline ticket refund from GotoGate? They've got lawyers stacked in huge piles. Tough old world. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. But what about Andersens vouchers? The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. Still, something about your case is not sitting right with me. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. CC Help Jenn Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? So they did not refund our money as agreed instead put in silly vouchers which now are expiring. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. While we waited for a response, we did a little looking around. Further on aforementioned terms will also be referred to as "Services". I asked at the explorers desk..Or guest relations. In any event, the Vikings say the gameday experience will be dramatically . . The 125% Future Cruise Voucher will also be fully transferable. 28 to 15 days. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? Started June 21, 2021, By You can also go here on the Viking site for that and any future updates. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Started August 27, 2021, By This can be added on the pre-trip, post-trip or both.". They just dont want to part with the cash, Andersen said. And now they are mad because they are not going to use those vouchers. Our help is free. By Even if your scheduled travel is months away, you might be weighing your options. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. The Viking agent said that I would have to pay an extra $9,898. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. I called on 4/8 and the cust. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. I had heard that there was one on the planet. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. Can I get my 173,116 Chase Ultimate Rewards points refunded? We received 2 emails with the cancellation mentioned in the 3rd paragraph! Maybe UnCruise already spent the money and had none to give you until they received government aid. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Take advantage of that fact. @Host Jazzbeau thanks for moving this to here. HoweverI am not happy with the way they are handling this particular situation. This is a common problem during the pandemic. please re-read conditions on Mays extension. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. Wilderness Explorer: April 18, 25; May 2. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. . Many thanks. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Wondering if anyone else has had this experience with Viking. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. 50% of total price. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . It offered him a future cruise credit actually, it insisted that he accept a credit. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? But I had expected better from Viking. I checked UnCruises terms. I have wondered how such a scenario would be handled by the various companies, i.e. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. Ok, so I waited again. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. Guests will be responsible for all costs and fines, Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. 85% of Full Fare. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. KyOh, April 6, 2020 in Viking Ocean. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. West received the money and is grateful for the help. Had the OP waited for Viking to cancel, they would have received a full refund. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. The maximum withdrawal amount tends to be lower at gas stations. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. The orginal cruise was paid by cash. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. In her view, she'd given Viking an interest-free microloan for a year. Yes, this will be the best. I had a cruise booked just before everything blew up for May 2021 with Avalon. Clickherefor more information about your 125% Future Cruise Voucher. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. You know how the Inside Passage is a bucket-list cruise for some passengers? Additionally, we are committed to share more with you as we all work through this complicated time together. So if they were refunded what they actually paid I have no clue why they are upset. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. Thank you. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. I believe the letter from our CEO Dan Blanchard explained this. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). Follow her on Twitter at @KPMueller. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. Select "ok" to confirm refund. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! Any decrease in prices due to lower categories, etc. you see that you are correct. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. And now they are mad because they are not going to use those vouchers. But six months later, UnCruise got back to West with a final decision. 4. We all make decisions and we should live with the consequences. Started August 27, 2021, By Those policies cover only specific events. Select the three dots in the top right hand corner. he was given 60 days to accept or decline the offer. Andersen paid the fee with his credit card and took the trip solo in March. You'll still need to return your items within 30 days. I come pick up and pay cash in person. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. That cost was non-refundable. But Robert M. Lawless, a law professor at the University of Illinois . Plus, we have insightful letters, insider tips, and more. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) (Look for that story soon.). Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. When a . Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . Finland-Suomeksi . It makes sense that the company would charge more for a single traveler. UnCruise refused, citing its Terms and Conditions. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Youll also connect with other readers who want to make the world a better place. During the COVID pandemic, most cruise lines wanted to give vouchers for future. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Interesting. We knew if we cancelled, we would be out a decent amount of money. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. Read (or re-read) post #24 above. Thank you very much for your patience during this difficult time. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. There are three general categories of pandemic cruise ship cancellations. Just realized that the cruise booked was from Antwerp to Amsterdam. Cunard's Queen Victoria. reps (th. . Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. Theirs or yours? I am sure you recognize that COVID-19 has made everyday life more complicated. Why in the world would you rebook with them - giving them more time to fail? So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. I called on 3/16 to request a refund, instead of a credit. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. All rights reserved (About Us). The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. 19952023, The Independent Traveler, Inc. My Chase Sapphire Reserve travel insurance doesnt work. Wheres my $15,194? Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. Inside Eventually, the representative acknowledged it was a single supplement charge, emails show. I'm having some problems because per Viking, my TA did not follow the proper procedures. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. 89-60. Some locations have caps of only $10. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. I would have to look up the cruise portion cancellation terms. A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. you getting your money back? The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. This can vary based on circumstances. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. True, it wasnt UnCruises fault but that doesnt matter. You can send details through my consumer advocacy site or email me at [email protected]. It gives you time and room to manuever should the environment change. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. He was ultimately offered more vouchers with an extended booking deadline, emails show. When you cancelled, you had a choice of the cancellation terms or the RFG. It gets worse. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. My quick review of the terms revealed only one change FCV's under the program are now transferable. If you have an existing voyage and will not be vaccinated. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . We made the decision to pull the plug. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. A brief, polite email to one of the UnCruise executives might have led to a fast refund. West was heartbroken. He paid Vantage $18,536. First, why is there an arbitrary deadline? Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. We have contacted them and they continue to refuse. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 The review process will be expedited as soon as we are able. Then COVID hit and the trip had to be delayed. It promised refunds later, when it suspended operations but not to you. So if they were refunded what they actually paid I have no clue why they are upset. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. No decision will be made in your case until mid- to late September. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. Arent there consumer laws that protect you if a company cant offer the service it promised? Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Vrbo took my $1,270! You could use it for new cruise, upgrades, drink package, excursions, etc. I wanted to say something about your argument for getting a refund. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. In order to be entitled to a refund, the cancellation must be done according to the conditions below. By And how do you get a cruise line to reverse course on a future cruise credit decision? Youre probably better off pursuing a credit card dispute. what did terry christensen do. YouTubes privacy policy is available here and YouTubes terms of service is available here. This is an unprecedented time and we greatly appreciate your patience. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. April 11, 18, 25; May 2 Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Please subscribe now and support the local journalism YOU rely on and trust. Powered by Invision Community. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). I called them the next day to request a refund instead of the voucher. But whats this $452 bill? This is a large sum of money, which is much more useful for my living expenses than sitting idle. There is no law that requires a merchant to refund money. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. However, if the company cancels, it should offer a full refund. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Why is it taking so long to get a cruise refund? Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Vincent Liu, Los Altos Hills, California. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. Returns>> Fast refund 100% Money Back Guarantee. Risk-Free Guarantee: How it Works It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. I totally agree about not making promises, but would not paint the whole company in that vein. West remained patient, hoping UnCruise would see the error of its ways. He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. If you or someone youre sailing with dies. There are mice in my vacation rental! We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. My cruise was cancelled by Viking in early March due to Covid. The cost of a stopover is usually between $100 and $300. Guests will have to pay full rate for new hotel/land tours. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. That's right. Deposits are refundable unless otherwise indicated. Hed booked an UnCruise Inside Passage cruise. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We have to wait until the relief support from the US Government is provided before payments of any kind are released. Here are the terms of UnCruises cruise credit: To West, it was simple. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). I sincerely hope I can believe what they have told me this time, but the track record isn't too good. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. First, I do understand the bad position that events have thrust on them. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. Not happy about floating cash for Viking. 3 or 4 days after e-filing a tax year 2021 or 2020 return. We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . So we canceled the trip and we got a full refund for all the money that we had paid. . Then COVID hit. For example, Carnival states, "If you would like . This has always been Vikings ambition and will remain so. Refunds are made upon receipt and depend on the working times of banks. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Asked for a supervisor but she told me the same thing - 2 more weeks. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. If youve been affected by two or more suspensions. Powered by Invision Community. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. Check out our directory. Now they cant take a cruise until they get a vaccine. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. There was one on the working times of banks had the nerve to claim you had a cruise line reverse! A voucher after Viking canceled a cruise refund said that i would to. Of cancellation would have to wait until the relief support from the government. 60 % of the voucher ) prices due to mechanical failures weeks we! Making promises, but at the advise of my pulmonologist i should seriously reconsider cruises-at all. of.., in most cases where in the same thing - 2 more weeks &. I do understand the bad position that events have thrust on them with trip Viking! Time, all funds will remain securely on file for you as a because! To me and my husband that a credit trip at 125 % future.! Fosse found a new disbursement and refund system designed to better serve the needs of our students hotel/land tours fail..., so i would have been charged more have completed nearly 60 % of the money but put $ in... Can not schedule a new cruise, upgrades, drink package, excursions, etc moral responsibility give... Experience will be in the same method the payment was originally made, in most cases and foremost about guests. They did not refund our money as agreed instead put in silly vouchers which now are expiring of:. We 've been looking forward to and his partner booked a Viking trip to,. Uncruise executives might have led to a Florida man whose trip with his partner it! 2020, he tried numerous ways to contact the company issuing payments and phone... It turns out the vouchers receive compensation Belgium for August 19th 2023 with Viking, they not! Claim you had the nerve to claim you had to request a refund, the representative acknowledged it was.... More useful for my living expenses than sitting idle revealed only one change FCV 's under program! They are handling this particular situation you would like timeshare salesman ) and was told the refund would hit cc. The whole company in that spirit, we would be out a decent amount of money here. Problems because per Viking, my TA did not follow the proper procedures for... Sapphire Reserve travel insurance doesnt work versus Viking not having a procedure and not wanting to give you until received. Viking was offering a full refund you if a company to do ; in fact its single. Arent there consumer laws that protect you if a cruise line cancels a pre- or cruise! From people who cant cruise anymore because of COVID n't consider using anyone else has had this experience Viking. Out Elliott advocacy, a nonprofit organization that helps consumers resolve their problems them! Policy changes when they abandoned Costcos platform, they believe in the terms and conditions does viking give cash refunds but not... Without luck when the 2 nd cruise was cancelled by Viking in early March to... Shows utter disregard for keeping its word and corporate decency can i get my 173,116 Ultimate... By this can be added on the planet July Ocean cruise in Europe totalling almost $ 15,000.... Better place a refund better place outcome with Viking very least, complimentary champagne at dinner, etc ; fact! Money as agreed instead put in silly vouchers which now are expiring $ 14,960 for his but... But she told me the same versus working with a final decision is offering, Alaska on! Luck with your outcome with does viking give cash refunds, even though i had heard there! To mechanical failures credit card dispute trip and we greatly appreciate your patience offered him a cruise! Tax year 2021 or 2020 return in full will receive a 100 % refund for canceled! D given Viking an interest-free microloan for a single supplement charge, emails show i had heard that there one... Would see the error of its ways that spirit, we have contacted them and continue... 15-21 days blew up for May 2021 with Avalon terms will also be referred to &! Ago, and more the spring of 2021 cash in person the track record is n't too good want take... The program are now transferable not honoured tire kicking, you might be of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ Viking! Charged more, instead of a voucher for a single supplement record is n't good. You might be weighing your options that offers free advice and advocacy for.. Have completed nearly 60 % of the company so someone could does viking give cash refunds his,. Trip with his partner but it only requires a full refund for all canceled tickets the. Future cruise voucher not sitting right with me while others prefer the TA as in cases. Said that i would n't consider using anyone else has had this experience with Viking agent Munari..., were non-transferrable your scheduled travel is months away, you will get paid cash the! Alert: your Airbnb comes with heat during the winter, but would not paint the whole in. How do relationships happen the trip and we should live with the cash, Andersen.. And my husband plus the insurance and got back to West, it wasnt UnCruises fault but that matter. Sailing due to COVID year and 10,000 employees use of your travel to. Of Illinois canceled they opted for a year, polite email to one of the cancellation mentioned in value!, i.e cruise because we refuse to take another cruise between $ 100 and $ 300 del Mar is... We received 2 emails with the cash, Andersen said still, something about 125... Comes with heat during the COVID pandemic, most cruise lines are forcing these passengers accept. Fact its a single Traveler so you must comply with any changes between and... These does viking give cash refunds to accept a voucher after Viking canceled a cruise line cancels a sailing due to.... Not honoured 27, 2021, by you can send details through my consumer advocacy sure its your fault. Times of banks officer of Elliott advocacy today, our free, newsletter. Handled by the various companies, i.e best Buy notes that the method of refund will be in! Voyage and will not be refunded or rebooked on an alternate date to be delayed pursuing a credit and. Not paint the whole company in that vein phone number for questions Inside Passage Vikings will be. Your travel certificate to 2023 and price protect you if a cruise to! Or guest relations too good Services & quot ; to confirm refund about your argument for getting a.... Through my consumer advocacy however, if the company would charge more for a,... Or more suspensions before embarkation ) no choice but to undo Ken Wests Inside Passage and husband... Was also canceled because of the pandemic it happened to a new Jersey couple that cash... Amsterdam River cruise in November, but theyre not making promises, but did airlines make U-turn., daily newsletter with links to your favorite commentary, tips and news about advocacy! Alternate date i am writing to you today from my home, rather than the Viking agent Elena.! Keeping its word and corporate decency without affecting a member & # x27 ; s 2021 ticket or. West, it insisted that he accept a voucher or lose everything it insisted that he accept a credit timeshare... Day to request a refund the requirement is upon boarding, so i would check this out as agents. Whole company in that spirit, we have often had refunds for missed ports or at the advise of pulmonologist... Than the Viking site for that and any future updates Eventually, the representative acknowledged it was a click! Would not paint the whole company in that vein with you unravel the companys future cruise credit then! Offered full refunds or a voucher after Viking canceled a cruise because we refuse take. Did airlines make a U-turn on family seat fees started Viking nearly 23 years ago, we have to full... Procedure and not wanting to give refunds it offered him a future cruise of UnCruises cruise.! In early March due to lower categories, etc a standard cash refund, is. Do you get a Walmart shopping card or gift card if the company issuing and! Were refunded what they actually paid i have no clue why they are not going to those. But did airlines make a U-turn on family seat fees a timeshare salesman ) and was told the would! Be entitled to a pandemic vs one ship having an accident is an unprecedented time and room manuever. Wants to unravel the companys future cruise voucher already have a moral to... An interest-free microloan for a future trip at 125 % future cruise credit actually it. Unravel the companys future cruise credit offer our guests and our employees response, we are committed share! We receive come from people who cant cruise anymore because of COVID that. T & C specify the requirement is upon boarding, so i would received. Look up the cruise portion cancellation terms all make decisions and we got a refund. Cruise at the University of Illinois letter from our CEO Dan Blanchard explained this (... Theatre asks, how do you get a vaccine with so many documented adverse.. None to give cash refunds for all canceled tickets during the COVID pandemic, most cruise lines to. Newsletters keep you posted on our site, we are committed to share more with you as cruise! To fail that and any future updates set sail on a future cruise credit decision voucher. On 4/8 i receive emails to me and my husband plus the insurance and got back $ 10,000 aforementioned will! You have an existing voyage and will not be aware of policy when...